Simply go to the purchase page in the app and use the function for restoring previous purchases at the bottom. As long as you perform this restore with the same App Store account as the original purchase, the app will be reminded of the purchases and makes the associated functions available again. In this case, the app simply doesn't know anything about the previous purchases. But it's easy to remember. The way to do this differs slightly depending on the version of the app If the app is reinstalled, it will initially appear without any purchases. The functions are therefore blocked. It does not matter whether the app is being reinstalled on the same device or whether you have bought a new device. In most cases, the disappearance of the purchased functions is not as unreasonable as it seems. The most common reason in most cases is: This problem is, of course, even more annoying: you have paid and suddenly the associated service has disappeared and you have to pay again.ĭon't worry: every in-app purchase in our apps only has to be bought and paid for once. While problem 1 was about the fact that purchases could not be carried out, this point worked with problem 2: The user has successfully carried out the purchase and can use the associated functions without restrictions. For no apparent reason, however, the functions will eventually be blocked again and the user will be asked to buy again. Problem 2: Functions that have already been purchased are suddenly blocked again That sounds banal, but in most cases, it is really the right solution. The solution for the user is very simple: wait for a little and then try again. If there is an error in a purchase, this is usually a minor problem such as a broken connection. These problems usually resolve themselves after a relatively short time. The app stores are large and complex systems. Errors and problems are relatively common here. These can be problems with individual connections or even large-scale failures. Big problems, however, are a big exception and only occur very rarely. It is exactly the same with the app stores: If there is a problem with the purchase, the store, i.e. The store does not inform the developers of every single purchase, nor does it give the developers any details about its customers. The developers only regularly receive invoices from the store in the form “In month X the software was sold Y times”.If the cash register is defective or any other problem arises in the store, the developers have no control over this.The customer selects the software in the store and then wants to pay for it at the checkout.The developers made the software and delivered it to the store.Think of it like buying software in a real store: The purchase and payment are therefore not carried out and the functions in the app remain limited. This is understandably very annoying for the user. Unfortunately, we are usually unable to help in these cases.Īs previously mentioned, the purchase and payment are handled solely by the App Store. Neither the app itself nor we as developers have any influence on this process. We don't even get a message about this from the App Store. The user tries to make the purchase in the app and receives an error message. Mostly that there is no connection to the store or that the purchase has been canceled. With regard to in-app purchases, we are now mainly receiving messages about two different problems. Just like the purchase of a paid app (which must be paid for directly when downloading), the purchases of in-app items are also processed via the respective app store. The only difference is that with an in-app purchase the user is in the respective app and with a download purchase directly in the app store. In both cases, the App Store works behind the scenes. You can download and test the app for free from the respective app store. All mobile versions of Huawei user so-called in-app purchases. In-app purchase is the solution for payments like Huawei IAP is the in-app purchases service that allows users to make payments within apps. The background and solutions are covered in this article. for iOS, Mac, Android, Windows, and Windows Phone) who report problems with the in-app purchases of the app. From time to time we receive messages from users of the mobile versions (i.e.
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